Slow Endpoint: jobWorkOrders

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johntrickett
Posts: 12
Joined: Sat Sep 28, 2024 11:31 am

Slow Endpoint: jobWorkOrders

Post by johntrickett » Sun Mar 08, 2026 6:43 pm

Hi team,

The List all job work orders endpoint is running really slow. On the UK enterprise sandbox, I ran: {{baseUrl}}/api/v1.0/companies/:companyID/jobWorkOrders/?pageSize=250&page=1&columns=ID,DateModified

I'm consistently getting response times of 9-10 seconds - even with just those two columns. Reducing the page size to the default 30 is still c. 2 seconds.

Anything we can do on this endpoint?

Thanks,

John
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: Slow Endpoint: jobWorkOrders

Post by SimproAPITeam » Mon Mar 09, 2026 3:29 am

Hi John,
I just tested the endpoint on my side using the same parameters and I'm not seeing the same performance issue. The response time looks normal from my end.
Would you be able to try the same request in another environment and see if the behaviour is consistent there? That might help us determine whether it's specific to the UK enterprise sandbox.
Regards,
Simpro API Team | Simpro Software Group
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johntrickett
Posts: 12
Joined: Sat Sep 28, 2024 11:31 am

Re: Slow Endpoint: jobWorkOrders

Post by johntrickett » Fri Mar 13, 2026 9:15 am

Good morning!

Thanks for coming back to me. I've tried in another environment and get the same issue:
Screenshot 2026-03-13 at 09.14.25.png
Screenshot 2026-03-13 at 09.14.25.png (110.54 KiB) Viewed 42500 times
15.19s response time on 250 records
2.5s response time on 30 records
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: Slow Endpoint: jobWorkOrders

Post by SimproAPITeam » Tue Mar 17, 2026 1:14 am

Hi there,

Just attempted the request you're having trouble with on a UK, US and AU based builds and was unable to recreate the lengthy response time. Due to the inability to recreate this locally its very difficult for us to pinpoint your specific issue with the UK sandbox and there could be plethora of reasons as to why you are specifically facing this (hardware, connection, VPNs etc.).

If possible what I'd suggest is trying on another device all together and if the issue still persists, I would recommend raising a bug ticket with support here: https://helpdesk.simprogroup.com/#create-a-case

Thanks,
Simpro API Team | Simpro Software Group
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