500 - Internal Server Error

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GTacs
Posts: 29
Joined: Tue Jun 07, 2022 12:48 pm

500 - Internal Server Error

Post by GTacs » Thu Jul 11, 2024 9:30 am

Hi,

We have recently started experiencing Internal Server Errors (500) on the following API endpoint:
/companies/2/customerContracts/

The base endpoint responds quickly, but it struggles as soon as we add the following parameters:
?page=1&pageSize=250&columns=Name,StartDate,EndDate,ContractNo,Value,Notes,Email,Archived,Markup,PricingTier,Customer,CustomFields,ServiceLevels,ID&DateModified=le(2024-07-05)

Could you please take a look at this?

Thanks,
GT
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: 500 - Internal Server Error

Post by SimproAPITeam » Fri Jul 12, 2024 6:12 am

Sure thing, I've raised a ticket for the team to investigate this.
Simpro API Team | Simpro Software Group
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: 500 - Internal Server Error

Post by SimproAPITeam » Wed Jul 17, 2024 11:38 pm

Hi,

Can you please provide your build details via private message to confirm if the issue is build specific so we can continue our investigation.

Regards.
Simpro API Team | Simpro Software Group
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GTacs
Posts: 29
Joined: Tue Jun 07, 2022 12:48 pm

Re: 500 - Internal Server Error

Post by GTacs » Thu Jul 18, 2024 10:35 am

Hi,

Thank you very much.

I have just sent you a private message.

I am looking forward to seeing this resolved.

Regards,
GT
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: 500 - Internal Server Error

Post by SimproAPITeam » Fri Jul 19, 2024 4:10 am

Thanks GTacs,

Message received, we've passed on the info to the team.
Simpro API Team | Simpro Software Group
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