Business Intelligence errors

Posts about the simPRO API. Help/support/how-to etc.
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alphagareth
Posts: 10
Joined: Thu May 26, 2022 6:25 am
Location: London

Business Intelligence errors

Post by alphagareth » Wed Oct 11, 2023 7:40 am

Don't shoot me if this is the wrong place, your support department said you are handling all BI issues as well now...

using BI i'm running a query selecting from asset service levels as:

select * from simpro_asset_service_levels where asset_id=

This is returning me a Next Service Date of 30 September 2025.

If I look at that asset in simPRO OR via the API I am told its 28th June 2024 (and maintenance planner is relying on this date).

is there a reason that the BI tool doesn't return the data as I expect?
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nige
Posts: 23
Joined: Wed Jun 24, 2020 11:05 pm

Re: Business Intelligence errors

Post by nige » Thu Oct 12, 2023 12:43 am

Hi alphagareth

our BI product is supported as part of the Simpro Premium application itself so I have contacted our Support team and requested that they handle your enquiry accordingly. They should reach out to you soon.

Regards

Nigel
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alphagareth
Posts: 10
Joined: Thu May 26, 2022 6:25 am
Location: London

Re: Business Intelligence errors

Post by alphagareth » Thu Oct 12, 2023 6:37 am

Thanks Nigel,

I'm sure they will send me back here to you again :lol: i did tell them twice its BI not API haha
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