Plant & equipment endpoint issue// URGENT

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Dimitry
Posts: 6
Joined: Tue Aug 07, 2018 8:01 am

Plant & equipment endpoint issue// URGENT

Post by Dimitry » Thu Sep 21, 2023 3:46 pm

Hi
Please advice, we found a bug in the Plant & equipment endpoint and reported it via email on the 27th of Feb, support acknowledged the problem and yet after 6+ months we don't have a resolution.

The problem is:
We have 3 companies with IDs 6,7,0 (pic attached)
When I try to update Plant in company 6 system updates what I want but also moves the item to a company with ID 0 and them I'm not able to move it back.
Call example attached.
What do I do?

Thanks a lot.
Attachments
Screenshot 2023-09-21 at 17.43.49.png
Screenshot 2023-09-21 at 17.43.49.png (185.14 KiB) Viewed 2614 times
image_2023-02-23_12-17-10 (2).png
image_2023-02-23_12-17-10 (2).png (27.28 KiB) Viewed 2614 times
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: Plant & equipment endpoint issue// URGENT

Post by Sindre » Thu Sep 21, 2023 11:34 pm

HI Dimitry,
Thank you for bringing to our attention that you are still having issues with this.

We will investigate to see what the status is.

Regards
Sindre
API Developer | Simpro Software Group
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: Plant & equipment endpoint issue// URGENT

Post by Sindre » Fri Sep 22, 2023 12:59 am

Hi Dimitry,
This issue should have been fixed in July, release 23.3.2.

I have tried to replicate the issue on a copy of your build today without success. I have tried to patch different values on plant 906 as an example and the company ID is not updated and it can still be retrieved on the same company after the updates.

Could you please send me a private message with updated screen shots showing your issues and ID's of the plant that is causing issues where company ID is reverted to 0 after you have patched them and I will do some more investigations.

Regards
Sindre
API Developer | Simpro Software Group
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