Multiple 'Created' webhooks.

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michelle
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Re: Multiple 'Created' webhooks.

Post by michelle » Tue May 16, 2023 2:10 pm

Any news on this? It's not just the created webhook it's all of them which is causing significant issues. It looks like the problem began on May 9th when the API started sending duplicate announcements for every webhook triggered. Note this is on a cloud build.
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albert
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Joined: Wed Jun 03, 2020 7:42 pm

Re: Multiple 'Created' webhooks.

Post by albert » Tue May 16, 2023 2:28 pm

Looks like the issue goes all the way back to the morning of 5/5 PST
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michelle
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Re: Multiple 'Created' webhooks.

Post by michelle » Tue May 16, 2023 2:34 pm

Good point, I didn't check the weekend. I can see some on the 6th.
Sindre
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Location: Brisbane

Re: Multiple 'Created' webhooks.

Post by Sindre » Tue May 16, 2023 9:43 pm

Thank you Michelle,
We are currently investigating this issue to find the cause of the double webhooks being sent.

Regards
Sindre
API Developer | Simpro Software Group
Sindre
Posts: 493
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Location: Brisbane

Re: Multiple 'Created' webhooks.

Post by Sindre » Thu May 18, 2023 5:03 am

Hi all,
Please note that the webhook issues with multiple webhooks being fired for the same event is fixed and you should see that you are getting the correct webhooks on your side.

Thank you for your patience and information provided.

Regards
Sindre
API Developer | Simpro Software Group
[email protected]
Posts: 5
Joined: Wed May 10, 2023 2:28 am

Re: Multiple 'Created' webhooks.

Post by [email protected] » Thu May 18, 2023 1:07 pm

That is great news. I'll test it later and post an update here.
Thank you!
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michelle
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Re: Multiple 'Created' webhooks.

Post by michelle » Fri May 19, 2023 11:00 am

Thanks for the update Sindre - all working great!
nige
Posts: 23
Joined: Wed Jun 24, 2020 11:05 pm

Re: Multiple 'Created' webhooks.

Post by nige » Mon May 22, 2023 10:49 pm

Thanks everyone for your patience. We believe that this issue was resolved on Friday. We have received no further reports since then so understand that this thread is now resolved.
Carl Hansen
Posts: 17
Joined: Wed Feb 01, 2023 11:57 pm

Re: Multiple 'Created' webhooks.

Post by Carl Hansen » Tue May 30, 2023 2:02 am

Thank you all involved for resolving this issue.
[email protected]
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Re: Multiple 'Created' webhooks.

Post by [email protected] » Wed Jun 28, 2023 2:23 am

Hello all,
unfortunately, this issue is still happening. Every web hook is fired twice. The first time is after a few seconds and the second time is after about 2 minutes of the status changes on the invoice or the job created in my case.
Thank you.
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