Got 504 Gateway Time-out error for API call

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ak_developer
Posts: 6
Joined: Mon Oct 25, 2021 4:46 am

Got 504 Gateway Time-out error for API call

Post by ak_developer » Mon Oct 25, 2021 4:56 am

We are using simpro API to create leads in the simpro our account when user submitting the forms in our website. But few leads was not created in simpro at the times between 1:15 and 1:23pm AEST on 23rd October 2021.

We checked in logs and found "504 Gateway Time-out. The server didn't respond in time." error in the logs
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ak_developer
Posts: 6
Joined: Mon Oct 25, 2021 4:46 am

Re: Got 504 Gateway Time-out error for API call

Post by ak_developer » Tue Oct 26, 2021 3:00 am

Hello

Anyone can check our query and respond ASAP
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robbertcha
Posts: 416
Joined: Thu Apr 15, 2021 10:07 pm

Re: Got 504 Gateway Time-out error for API call

Post by robbertcha » Tue Oct 26, 2021 3:38 am

Hi,

We are looking this issue now, and will get back to you very soon, thank you.
Robbert
API Developer | simPRO Software Group
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: Got 504 Gateway Time-out error for API call

Post by Muqeet » Tue Oct 26, 2021 5:02 am

We haven't found any incident on that given time, the response could be because of high traffic which could result in 504.
Muqeet
API Developer | simPRO Software Group
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ak_developer
Posts: 6
Joined: Mon Oct 25, 2021 4:46 am

Re: Got 504 Gateway Time-out error for API call

Post by ak_developer » Tue Oct 26, 2021 5:03 am

High traffic on your end or our website?
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: Got 504 Gateway Time-out error for API call

Post by Muqeet » Tue Oct 26, 2021 5:07 am

Since it happened while posting leads through simPRO API, I believe high traffic on our end may have resulted in 504.
Muqeet
API Developer | simPRO Software Group
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ak_developer
Posts: 6
Joined: Mon Oct 25, 2021 4:46 am

Re: Got 504 Gateway Time-out error for API call

Post by ak_developer » Tue Oct 26, 2021 5:24 am

Can you take any action on your end to don't repeat this issue again?
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: Got 504 Gateway Time-out error for API call

Post by Muqeet » Tue Oct 26, 2021 6:00 am

Sure. Thank you for reporting the issue.
Muqeet
API Developer | simPRO Software Group
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ak_developer
Posts: 6
Joined: Mon Oct 25, 2021 4:46 am

Re: Got 504 Gateway Time-out error for API call

Post by ak_developer » Mon Jan 03, 2022 3:56 am

Hi,

We are facing "500 Internal Server Error" response for few leads since last week again. Can you please check again on your end and let us know permanent solutions for this?
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robbertcha
Posts: 416
Joined: Thu Apr 15, 2021 10:07 pm

Re: Got 504 Gateway Time-out error for API call

Post by robbertcha » Fri Jan 07, 2022 12:59 am

Hi,

Do you mind to provide us your build details and the lead IDs you created but return 500 error via private message? we can check it for you, thank you
Robbert
API Developer | simPRO Software Group
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