Posts about the simPRO API. Help/support/how-to etc.
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Tiago Valente
- Posts: 89
- Joined: Wed Sep 25, 2019 4:30 am
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by Tiago Valente » Thu Nov 26, 2020 8:49 pm
Hi SIMPRO,
My API which concurrently downloads Jobs, Employees, Schedules is hanging as below.
Nothing has changed code wise or environment wise on our end. When I rerun the code the next day I have no issue. Our process starts at 7pm every night.
- Hanging Jobs .jpg (118.38 KiB) Viewed 5396 times
We have had several weeks of non issue.
Please investigate.
Tiago
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Tiago Valente
- Posts: 89
- Joined: Wed Sep 25, 2019 4:30 am
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by Tiago Valente » Thu Nov 26, 2020 8:57 pm
Please note in my code I'm setting timeout to zero, which is why I'm probably getting no movement (which I may undo today).
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rick.lan
- Posts: 274
- Joined: Wed May 30, 2018 6:14 am
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by rick.lan » Thu Nov 26, 2020 11:54 pm
Hi Tiago,
as far as we know there is no major issues/changes to infra that could cause problem like that, could you please keep an eye on it and let us know if it happened again?
cheers,
Rick Lan
API Developer | simPRO Software Group
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Tiago Valente
- Posts: 89
- Joined: Wed Sep 25, 2019 4:30 am
Post
by Tiago Valente » Fri Nov 27, 2020 1:20 am
No worries,
I might re-compile without my timeout = 0 on my code. This might generate errors and will have more to report.
This has happened last two days now. I just re-ran the code and it worked again.
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Tiago Valente
- Posts: 89
- Joined: Wed Sep 25, 2019 4:30 am
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by Tiago Valente » Mon Nov 30, 2020 9:58 pm
The issue is still persisting. Over the weekend no issue.
We had this issue earlier in the year and resolved it by moving our process to later in the night. I suspect your server is maxing out with requests perhaps?
It errored again after starting the process at 7pm last night. Do you have a way of monitoring loads on your server and suggesting times we can extract all data?
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Tiago Valente
- Posts: 89
- Joined: Wed Sep 25, 2019 4:30 am
Post
by Tiago Valente » Tue Dec 01, 2020 8:33 pm
Hi All,
I was able to produce errors "<class 'concurrent.futures._base.TimeoutError'>". This is the schedule call, where we are pulling 200 records at a time.
Should I reduce this?
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