simPRO API Forum

I can set the availability of my technician from Monday-Friday 9-5, I can also set their zones to A,B and C so I can book jobs in those zones and those times.

Is there any way to make this more configurable? For example, zone A is busy so the technician is available there from Mon-Thurs, but on Fridays he's only available for zones B+C ?

The only way I can do that right now is either to duplicate the technician with different days/zones, or to maintain that info externally from Simpro and restrict job bookings, but that has it's own complexity.

Thanks

Hi there,

Thanks for posting this.

Could you please email me directly at [email protected] with a bit more detail? We’re in the process of streamlining our API request workflow so we can triage requests appropriately.

When you email, it would be helpful if you could include:

- A brief description of your use case and the business process it relates to (e.g. Business Intelligence, Job Management, etc.)

- The specific API endpoint(s) you’d like to see updated

- The operation(s) you’re looking to use (GET, POST, PUT, DELETE)

Please note that our API request process has a lead time. Each request goes through assessment, solution design, and then sequencing into an upcoming sprint, subject to priority and capacity.

Thanks, and I look forward to your email.

Best regards,
Gareth

Hi Gareth,

Apologies but I only just saw your reply, I didn't get notifications.

I ended up working around this by providing a Google Sheets to the customer where they can configure their team/zone availability to their needs, then I pull this in our API layer and use it to determine which employee gets assigned the job.

Thanks.