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Schedule Rate not showing up properly

Posted: Mon Jul 20, 2026 11:17 am
by gautam_syncezy
An employee named Bunty is assigned to multiple companies.
When I fetch the timesheets for Company 10 for 13 July, the response also includes a timesheet from Company 9. This behaviour is expected and is not the issue.
The actual issue is that the Schedule Rate is missing from the timesheet data, even though the schedule reference is present. The href property points to the following schedule resource:
"_href": "/api/v1.0/companies/10/jobs/7804/sections/22628/costCenters/16875/schedules/8359"

Since the schedule is correctly referenced under Company 10, the corresponding Schedule Rate should also be returned, but it is missing.

API endpoint used: https://syncezy.simprosuite.com/api/v1. ... tivity,Job

Response:

[
{
"UID": "6a54c3904dc5f",
"ScheduleType": "Job",
"Reference": "7804-16875",
"_href": "/api/v1.0/companies/0/jobs/7804/sections/22628/costCenters/16875/schedules/8359",
"Date": "2026-07-13",
"StartTime": "13:45",
"EndTime": "20:45",
"TotalHrs": 7,
"ScheduleRate": {
"ID": "",
"Name": ""
},
"Cost": 0,
"OverheadCost": 0,
"TotalCost": 0
}
]

Please let me know if any details are required.

Re: Schedule Rate not showing up properly

Posted: Sun Jul 26, 2026 11:08 pm
by SimproAPITeam
Hi,
Thank you for reporting this. Can you please submit this as a case to our helpdesk.

https://helpdesk.simprogroup.com/

Please include the build name, company id and id's as mentioned below. They can then replicate the issue and create a defect if it is not working as intended.

Regards