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Simpro API error

Posted: Mon Apr 13, 2026 6:16 am
by gmason
Hi Simpro Tech Support,

Receiving an invalid route error on endpoint:
?.simprosuite.com/api/v1.0/info/

Note this is also the same for the other endpoints.
Works yesterday and the day before that but not today.

Thanks,

Godfrey.

Re: Simpro API error

Posted: Mon Apr 13, 2026 10:51 am
by MrWombat
Are you in the Asia-Pacific region? There was an outage today: https://status.simprogroup.com/issues/6 ... a7efca9604

We've had some weird issues today too, some APIs were responding with non json responses

Re: Simpro API error

Posted: Tue Apr 14, 2026 12:49 am
by gmason
Yes i am in the Asia-Pacific region. From my logs it happened when the outage started.

Re: Simpro API error

Posted: Tue Apr 14, 2026 7:56 am
by gmason
Well this is weird. Did some more testing and i found that if I removed the / in front of the endpoint and the REST API started working again.
Eg. /info/ to info/