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Updating Prebuild Price Seems to Wipe the Commission

Posted: Tue Feb 03, 2026 9:25 am
by lucas
I recently ran a script to bulk update the prebuild labour rates for one of my clients, and he has since reported that the custom commissions he had set up have all been removed.

Per the API documentation there is no access to the commission, so I know I didn't touch it directly. I'm wondering if this is a known bug or am I the first to encounter this?

Re: Updating Prebuild Price Seems to Wipe the Commission

Posted: Fri Feb 13, 2026 5:01 am
by SimproAPITeam
Hi there,

This is quite strange as there is no connection in the code to these entities especially if you are bulk updating prebuild labour rates it should not affect commissions. I would advise confirming this behaviour yourself and if you are able to recreate this please submit a support ticket here: https://helpdesk.simprogroup.com/#create-a-case

Thanks,

Re: Updating Prebuild Price Seems to Wipe the Commission

Posted: Thu Feb 19, 2026 7:37 am
by lucas
I have verified this on multiple builds and have logged a ticket.