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Schedules API returning 500
Posted: Thu Oct 23, 2025 5:24 am
by rob_marklands
Good day,
This morning, starting from around 8.30AM AEST, the schedules API end point started to return error 500 "Could not process your request. Please contact support."
Code: Select all
https://{{client}}.simprosuite.com/api/v1.0/companies/0/schedules/
Could you please investigate for us?
Thanks
Re: Schedules API returning 500
Posted: Thu Oct 23, 2025 11:19 am
by ajaykapadia
Hi
We also are experiencing this.
Re: Schedules API returning 500
Posted: Fri Oct 24, 2025 12:01 am
by VincentHoang
Hey Team,
We’re having the same issue — just wondering if anyone’s already looking into it?
Re: Schedules API returning 500
Posted: Fri Oct 24, 2025 1:32 am
by iconone
Also reporting this 500 error issue with schedules API.
The error response is:
{ error: 'Could not process your request. Please contact support.' }
Re: Schedules API returning 500
Posted: Sun Oct 26, 2025 11:26 pm
by SimproAPITeam
Hi All,
We are aware of the issue surrounding the schedules endpoint. We have escalated this to the highest priority, and will make a post in this forum chat when it has been resolved. We appreciate your patience and understanding in this matter, and will ensure to get this fixed as soon as possible.
Thank you,
Re: Schedules API returning 500
Posted: Mon Oct 27, 2025 1:11 am
by SimproAPITeam
Hi All,
Thank you for your patience, I can confirm that this issue is now resolved and the schedules endpoint should work as expected.
Thank you!