API - Returned Status 500

Posts about the simPRO API. Help/support/how-to etc.
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davetar
Posts: 22
Joined: Wed May 27, 2020 4:26 am

API - Returned Status 500

Post by davetar » Thu Apr 11, 2024 11:05 pm

Hello

Since yesterday evening we have been getting lots and lots of Status 500 errors when reading and writing to the API.

Anyone else having this problem?
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jsalmon
Posts: 4
Joined: Mon Feb 20, 2023 3:18 am

Re: API - Returned Status 500

Post by jsalmon » Fri Apr 12, 2024 12:37 am

We are also seeing a lot of API requests timing out with a 500 error.
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Alantod17
Posts: 57
Joined: Thu Sep 26, 2019 12:50 am

Re: API - Returned Status 500

Post by Alantod17 » Fri Apr 12, 2024 1:39 am

We have many reports for timeouts from multiple customers as well
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jwhit
Posts: 2
Joined: Wed Mar 06, 2024 7:40 am

Re: API - Returned Status 500

Post by jwhit » Fri Apr 12, 2024 2:32 am

Hi,

Has anyone heard any news about this "500 internal server error" response from API call?

Regards
Ari
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davetar
Posts: 22
Joined: Wed May 27, 2020 4:26 am

Re: API - Returned Status 500

Post by davetar » Fri Apr 12, 2024 2:36 am

No news, but it seems to be working at the moment. For the last hour or so.

Hoping to hear what happened and whether it is likely to happen again - Sindre?
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jwhit
Posts: 2
Joined: Wed Mar 06, 2024 7:40 am

Re: API - Returned Status 500

Post by jwhit » Fri Apr 12, 2024 3:23 am

Thank you.

I can confirm that our system is also no longer receiving the 500 error.

Yes, I am also hoping for an update of what happened and the likelihood it is happening again.

Regards
Ari
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AidenTew
Posts: 25
Joined: Fri Mar 01, 2024 4:15 am

Re: API - Returned Status 500

Post by AidenTew » Sun Apr 14, 2024 11:37 pm

Hey all,

Thank everone for bringing this to our attention, Can you share your Simpro builds and possibly endpoints that were used through PM to me so that we can investigate this?

Cheers.
Aiden
API Developer | Simpro Software Group
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