Webhook duplicate requests

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peta brown
Posts: 5
Joined: Thu Mar 07, 2024 2:08 am

Webhook duplicate requests

Post by peta brown » Tue Apr 02, 2024 8:43 am

We've encountered a challenging issue within our system where duplicate webhook events are being sent sporadically. Despite our best efforts, pinpointing the root cause has proven to be elusive.
Name: Hubspot Quote Object Update/Create
Status : Enabled
Callback URL: https://garage-door-api.herokuapp.com/h ... l-webhook/
Events: Quote, Job, Activity schedule, Quote schedule, Purchase Order, Asset Types, Asset
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dan.zhang
Posts: 10
Joined: Fri Mar 01, 2024 4:20 am

Re: Webhook duplicate requests

Post by dan.zhang » Thu Apr 04, 2024 3:55 am

Hi Peta,
Could you please provide more detailed information with private message and we will have a check of our logs.
your build details, the subscription ID for the duplicate webhook and the customer ID's of affected customers.

Regards
Dan
API Developer | Simpro Software Group
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peta brown
Posts: 5
Joined: Thu Mar 07, 2024 2:08 am

Re: Webhook duplicate requests

Post by peta brown » Thu Apr 04, 2024 7:19 am

dan.zhang wrote: ↑Thu Apr 04, 2024 3:55 am Hi Peta,
Could you please provide more detailed information with private message and we will have a check of our logs.
your build details, the subscription ID for the duplicate webhook and the customer ID's of affected customers.

Regards
Sent the detail in PM
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: Webhook duplicate requests

Post by Sindre » Fri Apr 05, 2024 4:03 am

Hi, Peta,
I have responded to your private message in regards to updating quotes and the information we need to try and recreate this.

Regards
Sindre
API Developer | Simpro Software Group
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peta brown
Posts: 5
Joined: Thu Mar 07, 2024 2:08 am

Re: Webhook duplicate requests

Post by peta brown » Fri Apr 05, 2024 7:25 am

Sindre wrote: ↑Fri Apr 05, 2024 4:03 am Hi, Peta,
I have responded to your private message in regards to updating quotes and the information we need to try and recreate this.

Regards
Thanks, I have reverted back with all the answers
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