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webhook issue

Posted: Thu Mar 07, 2024 3:47 am
by peta brown
We have a webhook attached to the quote, which triggers once the quote is changed. There are times when the webhook is not getting triggered instantly on a change of quote part and labors also there mutiple webhooks that get triggered at same time on a single change event.

Re: webhook issue

Posted: Thu Mar 07, 2024 5:25 am
by AidenTew
Hi peta brown,

Can you send me a message with your build details, the webhook events received and the quote it is happening for so I can check?

Thank you,

Re: webhook issue

Posted: Mon Mar 18, 2024 1:30 am
by peta brown
Hi Aiden, so this is my webhook URL https://garage-door-api.herokuapp.com/h ... l-webhook/, which sends a webhook request from simpro to my application I have turned the webhook event for quote create, update , and status. however, I noticed that the webhook is not sending request if material is added and it is sending multiple requests when sending the webhook event.

Re: webhook issue

Posted: Mon Mar 18, 2024 3:37 am
by Sindre
Hi,
To identify the quote and see what might have happened we need some more information.

Can you share your Simpro build name and the quote this has happened for and an example of the webhooks received. You can send this on a private message if you prefer as it's sensitive information.

Are you updating the quote through the API or directly in Simpro? If it's through the API what data are you sending. This information will help us replicate the issue and see why the webhooks are not triggering as expected.

Regards