Modify/Increase Webhook Payload

[abaxter27]

Greetings,

We are currently exploring the integration of Power Automate for the purpose of dispatching SMS and email notifications. This initiative is in response to the significant constraints encountered with the existing SimPro job update webhook, which notably lacks the capability to display the current status of a job. Consequently, this necessitates an additional API request for status confirmation. However, this approach introduces a challenge, as it could result in a substantial number of superfluous API calls daily. This is particularly problematic because notifications are only necessary for jobs of specific statuses.

Could you advise if there is a method to enhance the webhook's payload to include job status information? Alternatively, is there an existing webhook that provides real-time updates on job status changes? If these options are not viable, we would appreciate any recommendations for a feasible workaround. Given our awareness of the API's limit of 10 calls per second, and considering our various ongoing developments that require API access, could there also be a possibility to negotiate an increase in this rate limit?

Thank you for your assistance.

[Sindre]

Hi abaxter,
You can subscribe to a separate webhook event for job status updates which will give you the ID of the job that has been updated and the new job status.

I hope this can help.

See setup here for Simpro
https://developer.simprogroup.com/apido ... /Web-Hooks

or through API here:
https://developer.simprogroup.com/apido ... b7ca63ba5d

Regards

[[email protected]]

Hi, simPRO Support,

Got a very similar issue.
Our middleware solution keeps simPRO synchronized with one of our client's systems.

When an operative creates a schedule, we update the client's system, but when the operative changes the status of the schedule to "travelling" or "on-site", etc., we have no way of knowing the ID of the schedule that has changed to update the status of the schedule/appointment in the client's system.

Given that jobs can have more than one schedule at the same time, we do not know what schedule has changed.

Can you help?

Regards,
Sergio Garcia-Gonzalez

[PremMarkeli]

Hi Sergio Garcia-Gonzalez,

You can subscribe to Schedules related events in setup of webhook subscription. We currently have the ability to send webhook notifications for Activity, Job, Lead and Quote related Schedules.

More info on webhooks can be found here
https://developer.simprogroup.com/apido ... /Web-Hooks

To subscribe events using API use the following end point
https://developer.simprogroup.com/apido ... b7ca63ba5d

[[email protected]]

Hi PremMarkeli,

We are subscribed to the schedule-related events. See the image attached.
The problem is that those events do not have the Schedule ID that triggered the event.

Regards,
Sergio Garcia-Gonzalez

[PremMarkeli]

Hi Hi Sergio Garcia-Gonzalez,

Can you please share the webhook payload info that you have received via PM so we can look into it.

Regards.

[[email protected]]

Sure, will do ASAP. Thanks a lot!

[[email protected]]

Done, I've just sent you the PM as requested.

Hi Hi Sergio Garcia-Gonzalez,

Can you please share the webhook payload info that you have received via PM so we can look into it.

Regards.

[abaxter27]

Hi abaxter,
You can subscribe to a separate webhook event for job status updates which will give you the ID of the job that has been updated and the new job status.

I hope this can help.

See setup here for Simpro
https://developer.simprogroup.com/apido ... /Web-Hooks

or through API here:
https://developer.simprogroup.com/apido ... b7ca63ba5d

Regards

Hi Sindre,

so the issue is that the pre-defined payload doesn't include the status code which is the bit of the information that we need and every time a job gets updated we need a minimum of 3 api calls just to get some basic information from a single job.

just want to clarify that there is no way to create a custom payload or modify a webhook payload?

if this is correct we would need an increase to our API call limits on our account as we may very well hit 10 calls a second with the volume of jobs and also the custom developments we have had to create to support simpros lack of features.

please PM me on whom to contact in simpro to put this request through of either custom webhook (which would be preferable) that would provide the status code when a job is updated or to increase the API call limits.

Thanks!

[Sindre]

Hi abaxter27,
I can confirm that it's not possible to customise the payload for the webhooks in individual builds.

As you are aware, for job status this has been included in a separate webhook that triggers whenever the status of a job is being changed.

For questions on customisation or changes to your account please contact our Simpro helpdesk who will be able to guide you.
https://helpdesk.simprogroup.com/

Regards