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Webhook Delays
Posted: Mon Jun 05, 2023 10:41 pm
by davetar
Hello Sindre
We are experiencing Webhook delays again - see the post from may 25th. Not quite so bad this time - delays are currently at 55 mins - at 7:30 they were at 66 mins.
Can you let us know what is going on?
Thanks
Re: Webhook Delays
Posted: Mon Jun 05, 2023 11:04 pm
by Sindre
Hi Davetar,
Thank you for reporting, we are investigating what is causing the current delays.
Regards
Re: Webhook Delays
Posted: Mon Jun 05, 2023 11:10 pm
by davetar
Thanks Sindre
It's climbing again - back to 66 mins
Cheers
Re: Webhook Delays
Posted: Tue Jun 06, 2023 12:09 am
by Sindre
Hi Davetar,
The webhook delivery times should be back to normal now.
Regards
Re: Webhook Delays
Posted: Tue Jun 06, 2023 12:14 am
by davetar
It is back to normal Sindre. Thanks.
This has happened twice in the last couple of weeks. I will add monitoring on our end to catch it before our customers notice. Can you tell me if this is the right place to report it, or if there is a phone number I can ring?
Thanks
Re: Webhook Delays
Posted: Tue Jun 13, 2023 10:37 pm
by calvin
There seem to be significant webhook delivery delays again this morning.
Re: Webhook Delays
Posted: Tue Jun 13, 2023 11:01 pm
by davetar
Hello Sindre
Webhook delays are at 49 minutes. They started slowing down about 8am. Can you resolve?
Re: Webhook Delays
Posted: Tue Jun 13, 2023 11:16 pm
by davetar
61 minutes. Based on experience it will keep climbing until someone does something. Can someone please fix? Sindre?
Re: Webhook Delays
Posted: Tue Jun 13, 2023 11:29 pm
by Sindre
Hi,
Thank you!
We are aware of the problems and are working to fix the webhook delays.
Regards
Re: Webhook Delays
Posted: Wed Jun 14, 2023 12:10 am
by Sindre
Hi,
The webhook queues should be back to normal within 30 minutes.
Regards