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Could not process your request. Please contact support.

Posted: Wed Mar 08, 2023 9:13 am
by Mike_Roberts
In running our ETL tooling on a large migration of Salesforce data into simPRO we experienced intermittent failures in GETs and POSTs against our private instance after 4 hours of loading data via the API. Can we please get some support on this to understand what went wrong?

Re-running the same block worked in isolation just now worked so it makes me think it's something to with the volume of requests we were making against the server.

Could I please request the specs for our instance? Send via email.

Code: Select all


// Response to get costCenters endpoint
INFO	REQUEST RESULT {
  errors: [
    {
      path: null,
      message: 'Could not process your request. Please contact support.',
      value: null
    }
  ]
}

// Posting oneoff
post request end options: {
  hostname: '####.simprocloud.com',
  port: '443',
  path: '/api/v1.0/companies/2/quotes/36045/sections/3583/costCenters/4804/oneOffs/',
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    Accept: 'application/json',
    Authorization: 'Bearer #######',
    'Content-Length': 206
  }
}

INFO	post request end error: [
    {
        "path": null,
        "message": "Could not process your request. Please contact support.",
        "value": null
    }
]