Jobs being locked by API Account

Posts about the simPRO API. Help/support/how-to etc.
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ConsoleDev
Posts: 8
Joined: Tue Jul 20, 2021 9:18 am

Jobs being locked by API Account

Post by ConsoleDev » Thu Oct 07, 2021 12:58 pm

Hello,

I have tried to use the API to invoice a job and the first call I receive this: Could not create this Customer invoice. Job has already been invoiced.

and the second call tells me the job is locked by the API account.

The API account shouldn't still be editing the job as its not a real account... How Can this be resolved.
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robbertcha
Posts: 416
Joined: Thu Apr 15, 2021 10:07 pm

Re: Jobs being locked by API Account

Post by robbertcha » Thu Oct 07, 2021 10:41 pm

Hi,

Are the first call & second call using the same job ID and the same endpoint? if yes, do you mind to send me the job ID & endpoint via private message, so we can check for you, thank you.
Robbert
API Developer | simPRO Software Group
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HNCDev
Posts: 7
Joined: Thu Dec 10, 2020 11:32 pm

Re: Jobs being locked by API Account

Post by HNCDev » Tue Jun 21, 2022 2:49 am

Did you ever find a solution for this? The same thing has happened to us.
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: Jobs being locked by API Account

Post by Sindre » Wed Jun 22, 2022 12:54 am

Hi HNCDev,

To help us investigate and recreate the issues you are experiencing please provide more details on a private message.

Helpful information would be your build details, a step by step process on what you did before the problem occurred. With some screen shots if you think that would be helpful to understand your situation.
Sindre
API Developer | Simpro Software Group
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