Simpro API error

Posts about the simPRO API. Help/support/how-to etc.
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gmason
Posts: 20
Joined: Thu Jun 06, 2019 4:03 am
Location: Australia

Simpro API error

Post by gmason » Mon Apr 13, 2026 6:16 am

Hi Simpro Tech Support,

Receiving an invalid route error on endpoint:
?.simprosuite.com/api/v1.0/info/

Note this is also the same for the other endpoints.
Works yesterday and the day before that but not today.

Thanks,

Godfrey.
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MrWombat
Posts: 5
Joined: Wed Dec 10, 2025 10:55 am
Location: Australia

Re: Simpro API error

Post by MrWombat » Mon Apr 13, 2026 10:51 am

Are you in the Asia-Pacific region? There was an outage today: https://status.simprogroup.com/issues/6 ... a7efca9604

We've had some weird issues today too, some APIs were responding with non json responses
Software engineer building AI automations and cloud integrations on Simpro. Need to integrate another tool or do something custom? Slide into the DMs
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gmason
Posts: 20
Joined: Thu Jun 06, 2019 4:03 am
Location: Australia

Re: Simpro API error

Post by gmason » Tue Apr 14, 2026 12:49 am

Yes i am in the Asia-Pacific region. From my logs it happened when the outage started.
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gmason
Posts: 20
Joined: Thu Jun 06, 2019 4:03 am
Location: Australia

Re: Simpro API error

Post by gmason » Tue Apr 14, 2026 7:56 am

Well this is weird. Did some more testing and i found that if I removed the / in front of the endpoint and the REST API started working again.
Eg. /info/ to info/
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