Job Log Not Returning new log entries

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amy.arkturus
Posts: 16
Joined: Fri May 17, 2024 2:21 am

Job Log Not Returning new log entries

Post by amy.arkturus » Tue Oct 29, 2024 3:31 am

HI everyone,

Anyone else not getting recent job log entries via the API? We work with different clients using job log and we seem to not have any entries as of last week (some have log entries up to 19th October, some 21st and one 25th). Wondering if that's related to the log changes..?

I have already logged a ticket, but just wanted to see if anyone else is experiencing the same issue
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amy.arkturus
Posts: 16
Joined: Fri May 17, 2024 2:21 am

Re: Job Log Not Returning new log entries

Post by amy.arkturus » Wed Oct 30, 2024 8:18 pm

just confirming that this was an API issue and have now been resolved.
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SimproAPITeam
Posts: 831
Joined: Wed May 01, 2024 2:31 am

Re: Job Log Not Returning new log entries

Post by SimproAPITeam » Thu Oct 31, 2024 10:02 pm

Hi Amy,
Thank you for reporting this.

There were new job audit logs introduced in Simpro recently and as you mention there were some issues with the data returned in the API endpoint which was fixed as soon as possible when it was made aware to us.

Regards
Simpro API Team | Simpro Software Group
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amy.arkturus
Posts: 16
Joined: Fri May 17, 2024 2:21 am

Re: Job Log Not Returning new log entries

Post by amy.arkturus » Fri Nov 01, 2024 3:06 am

Thanks Simpro API Team. we have noticed some related issues where the call to job log api hangs (spinng wheel) for some URL calls for specific simpro companies. We have logged another ticket today with screenshots/examples
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