Duplicate webhook events in sandbox

[tonyo]

I'm testing against the sandbox. Set up the event webhook. Went to a job, scheduled it, and then locked the schedule.

It took about 15 minutes before the expected payload came through to my webhook.

Then about another 15 minutes later the exact same payload came through again.

I'd seen this behaviour before so this time I made sure no other activity was happening to confirm if the source of duplication was simpro.

Is this expected? Does the same happen in production?

[PremMarkeli]

Hi Tonyo,

Can you please share the details of the payload you have received as duplicates via PM. Generally its not expected to receive duplicate webhooks for the same event.

Regards.

[tonyo]

It was this payload, I didn't save the actual payload, so the schedule / job / section / costCentre IDs are all from a different payload but of the same structure.

{
"ID": "job.schedule.updated",
"build": "enterprise-SANDBOX-au.simprosuite.com",
"description": "Job schedule #3436 has been updated.",
"name": "Job schedule",
"action": "updated",
"reference": {
"companyID": 488,
"scheduleID": 3436,
"jobID": 52519,
"sectionID": 9639,
"costCenterID": 10112
},
"date_triggered": "2023-12-29T12:45:02+11:00"
}

[tonyo]

I've been able to duplicate the problem in the sandbox, it's also appearing in production.

2 Payloads from Sandbox from a single lock schedule in the UI.

{
"ID" : "job.schedule.updated",
"build" : "enterprise-sandbox-au.simprosuite.com",
"description" : "Job schedule #3515 has been updated.",
"name" : "Job schedule",
"action" : "updated",
"reference" : {
"companyID" : 488,
"scheduleID" : 3515,
"jobID" : 52707,
"sectionID" : 9795,
"costCenterID" : 10250
},
"date_triggered" : "2024-03-12T07:35:02+11:00"
}

{
"ID" : "job.schedule.updated",
"build" : "enterprise-sandbox-au.simprosuite.com",
"description" : "Job schedule #3515 has been updated.",
"name" : "Job schedule",
"action" : "updated",
"reference" : {
"companyID" : 488,
"scheduleID" : 3515,
"jobID" : 52707,
"sectionID" : 9795,
"costCenterID" : 10250
},
"date_triggered" : "2024-03-12T07:35:12+11:00"
}

Not every Lock Schedule triggers two webhook payloads. Haven't been able to establish a pattern.

[Sindre]

Hi tonyo,
Thank you for reporting this. I have identified them in our logs.

I have created a copy of these so we can look closer at it when we are investigating why the duplicate webhooks are being triggered in some cases.

Regards

[tonyo]

Thanks Sindre, how can I track this? Do you have a system for updates on known issues?

[Sindre]

Hi Tonyo,
Unfortunately we don't have a system that shows publicly the progress and status of issues.

Regards