502 responses from quotes endpoint

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zest_eco
Posts: 5
Joined: Fri Apr 21, 2023 2:20 pm

502 responses from quotes endpoint

Post by zest_eco » Fri Apr 21, 2023 3:28 pm

Hi,

We've been experiencing periodic 502 errors when trying to connect to the quotes endpoint.

I can supply the endpoint, timestamp and our logs on request but would rather not do that on an open forum.

If it's just a load issue are there times we should avoid hitting your API when you are particularly busy? Is there a scheduled maintenance window we should avoid?

Thanks,
Matt
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grace.lynch
Posts: 1
Joined: Thu Apr 27, 2023 12:32 pm

Re: 502 responses from quotes endpoint

Post by grace.lynch » Thu Apr 27, 2023 2:31 pm

client chasing this. anyone able to take a look?
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: 502 responses from quotes endpoint

Post by Sindre » Thu Apr 27, 2023 11:01 pm

Hi Matt,
I'm sorry we missed your post.

If you are still experiencing problems please send me a private message with your build details, the endpoint and an example of a request that has failed.

If you have a log please include that as well and we can have a look.

Regards
Sindre
API Developer | Simpro Software Group
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zest_eco
Posts: 5
Joined: Fri Apr 21, 2023 2:20 pm

Re: 502 responses from quotes endpoint

Post by zest_eco » Fri Apr 28, 2023 10:40 am

Many thanks, I'll send a PM with the appropriate details
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zest_eco
Posts: 5
Joined: Fri Apr 21, 2023 2:20 pm

Re: 502 responses from quotes endpoint

Post by zest_eco » Tue May 09, 2023 3:30 pm

Hi, can I bump this one please?I've sent some PMs with the necessary details.

Regards,
Matt
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