Simpro VOIP Integration w/ Cisco Webex

Posts about the simPRO API. Help/support/how-to etc.
Forum rules
  • Check the documentation first. Before posting questions, please check the documentation to ensure it doesn't already cover what you need.
  • No spam. All automated messages, advertisements, and links to competitor websites will be deleted immediately.
  • Post in relevant sub-forums only. Messages posted in the wrong topic area will be removed and placed in the correct sub-forum by moderators.
  • Respect other users. No flaming or abusing fellow forum members. Users who continue to post inflammatory, abusive comments will be deleted from the forum after two warnings are issued by moderators.
  • Harassment. No threats or harassment of other users will be tolerated. Any instance of threatening or harassing behavior is grounds for deletion from the forums.
  • Adult content. No profanity or pornography is allowed. Posts containing adult material will be deleted.
  • Bandwidth. All images and signatures must be 500 x 500 pixels or smaller. Posts containing over-sized images and signatures will be removed.
  • Illegal content. No re-posting of copyrighted materials or other illegal content is allowed. Any posts containing illegal content or copyrighted materials will be deleted.
Post Reply
abaxter27
Posts: 3
Joined: Fri May 05, 2023 6:55 am

Simpro VOIP Integration w/ Cisco Webex

Post by abaxter27 » Fri May 05, 2023 7:19 am

Hi, we use Webex VoIP for our company I've been trying to get it to work with SIM pro for about six months now I have been back and forth with developers from Webex and SIM pro and cannot get a straight answer as to why it won't work whenever I enter the address and the credentials for each user it just gives me a timeout error in softphone or else it gives me a error about trial period expired which I'm not too sure as we are full licencing for Webex and Simpro.

I have spoken to our VOIP provider (access4) and they want to know if Simpro VoIP has its own built in PBX system I really need help as we cannot get the two working we just want to be able to make calls through SIM pro so each call will be noted in a contact or job as we have to manually do this and make who literally lthousands of calls a month.

Thanks!
Top
nige
Posts: 23
Joined: Wed Jun 24, 2020 11:05 pm

Re: Simpro VOIP Integration w/ Cisco Webex

Post by nige » Sun May 07, 2023 11:07 pm

Thank you for your question, sorry to hear you are having difficulties.
The VOIP solution is not part of the API Framework so you would be better served raising a case with our support team who will forward your issue to the appropriate Simpro team.
I believe you have already spoken with a Support representative so I have asked them to review this.
Regards
Nige
Top
Post Reply

Return to “General Discussion”