Unable to insert customer invoice payment via the API

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harris
Posts: 3
Joined: Fri Dec 06, 2019 1:13 am

Unable to insert customer invoice payment via the API

Post by harris » Fri Dec 09, 2022 2:06 am

Hi team,

We have been seeing errors where we are unable to insert customer invoice payments via the API (method:CustomerPaymentInsert) , despite the invoice existing in Simpro (both in the UI and via the API using method: AccRecInvoiceRetrieve.

The API URL we use is below:
https://...simprosuite.com/api/

The API error is below:

Code: Select all

   "error": {
        "faultCode": 0,
        "faultString": "The procedure failed to execute because Argument \"Invoices\" contained the following invoice numbers that don't exist:61132"
    },
This issue only happens to some invoices, looking at the invoices to which their payments were successfully applied, we could not see meaningful differences between them which could have caused this issue.

Would you be able to assist?

Thanks
Harris
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Sindre
Posts: 493
Joined: Wed Apr 20, 2022 4:51 am
Location: Brisbane

Re: Unable to insert customer invoice payment via the API

Post by Sindre » Sun Dec 11, 2022 11:07 pm

Hi Harris,
Could you please send me a private message with your build details as well as the endpoint URL and request body you are using and I can help you debugging the customer payment issue.

Thank you

Regards
Sindre
API Developer | Simpro Software Group
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