webhook apis delayed every other evening

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tarun
Posts: 3
Joined: Thu Aug 27, 2020 1:15 am

webhook apis delayed every other evening

Post by tarun » Thu Sep 03, 2020 11:37 pm

Team, this is like my daily ritual now, to jump on simpro devops forum and complain about webhook apis.
I know you are working towards a stable platform, but i do need some conversation regarding a solution.
Are you confident you will be able to resolve your stability issue?

If Apis are delayed then it means my product will STOP working. This is not acceptable to me. Is there any SLA on your webhooks?

I am sorry but I am really frustrated.

Any dedicated help is appreciated.
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nikolaiblackie
Posts: 26
Joined: Sun Jun 24, 2018 10:01 pm
Contact:
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Re: webhook apis delayed every other evening

Post by nikolaiblackie » Thu Sep 10, 2020 1:13 am

Hey Tarun, was about to consider using webhooks. What types of issues are you facing?

- delays?
- stops randomly?
- losing messages?
Nikolai Blackie
www.adaptiv.nz
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: webhook apis delayed every other evening

Post by Muqeet » Thu Sep 10, 2020 1:21 am

One of the webhook subscription was not able to deliver the messages to the defined callback URL. The URL kept responding with 500 error, I believe that issue has been resolved or the subscription is disabled. We haven't seen any failure/delay since yesterday.
Muqeet
API Developer | simPRO Software Group
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rish
Posts: 17
Joined: Thu Sep 10, 2020 4:59 am

Re: webhook apis delayed every other evening

Post by rish » Thu Sep 10, 2020 5:05 am

Yup , having a similar issue , the web hook response is delayed by 20 -25 minutes or sometimes there is no response at all, could anyone from the simPRO team please respond on this thread once the issue is resolved?
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: webhook apis delayed every other evening

Post by Muqeet » Fri Sep 11, 2020 6:19 am

Hello Rish,

We are monitoring the message delivery and making improvements to the delivery system to fix delays. In a meantime can you please send me your build URL in a private message.
Muqeet
API Developer | simPRO Software Group
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michelle
Posts: 132
Joined: Tue Jul 03, 2018 12:30 pm
Location: Brighton
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Re: webhook apis delayed every other evening

Post by michelle » Mon Sep 14, 2020 9:26 pm

Just a quick note. Our webhooks seem to be working well in the daytime. I've just checked out of curiosity and our last webhook notification was at 19:49 but I can see in the simPRO logs that there were two job updates at 21:08 that haven't triggered. Is there an evening cutoff point that we don't know about?
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rish
Posts: 17
Joined: Thu Sep 10, 2020 4:59 am

Re: webhook apis delayed every other evening

Post by rish » Tue Dec 08, 2020 12:02 am

Thanks @Muqeet , its working fine now , I guess it was due the simpro server downtime(AU/NZ) .
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Muqeet
Posts: 772
Joined: Mon Dec 03, 2018 3:24 am

Re: webhook apis delayed every other evening

Post by Muqeet » Tue Dec 08, 2020 12:08 am

Thank you, for letting us know about it.
Muqeet
API Developer | simPRO Software Group
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