Search found 8 matches

by ConsoleDev
Tue Apr 12, 2022 9:25 am
Forum: General Discussion
Topic: Error while refreshing access token
Replies: 3
Views: 3654

Re: Error while refreshing access token

I am having issues with invalid access token too.

Can you advise on where to look to resolve?
by ConsoleDev
Mon Jan 31, 2022 4:01 pm
Forum: General Discussion
Topic: [Released] Webhook - Job Stage - COMPLETE is not triggering
Replies: 18
Views: 31200

Re: [Released] Webhook - Job Stage - COMPLETE is not triggering

Hello,

I am still noticing issues with the webhooks not triggering.

I am unable to keep our database of pending and progress jobs with what is stored in SimPro.

I don't have any errors showing, I think the events are not triggering.

I am not sure if this is on update/create/delete.
by ConsoleDev
Thu Oct 07, 2021 12:58 pm
Forum: General Discussion
Topic: Jobs being locked by API Account
Replies: 3
Views: 7879

Jobs being locked by API Account

Hello, I have tried to use the API to invoice a job and the first call I receive this: Could not create this Customer invoice. Job has already been invoiced. and the second call tells me the job is locked by the API account. The API account shouldn't still be editing the job as its not a real accoun...
by ConsoleDev
Tue Sep 28, 2021 1:53 pm
Forum: General Discussion
Topic: Webhooks not working
Replies: 20
Views: 40225

Re: Webhooks not working

I can confirm I am also experiencing this issue.

I have enabled webhook notification and created a new job but did not receive a webhook request.
by ConsoleDev
Mon Sep 20, 2021 11:19 am
Forum: General Discussion
Topic: API Timeout Issues
Replies: 1
Views: 3434

API Timeout Issues

Hi, I have webhooks set up and when I make an API call some jobs are failing. I am investigating the logs and have found this: error: cURL error 6: Could not resolve host: ****.simprosuite.com (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://****.simprosuite.com/api/v1.0/companie...
by ConsoleDev
Fri Aug 06, 2021 2:12 pm
Forum: General Discussion
Topic: Create new Plant/Equipment
Replies: 3
Views: 3014

Re: Create new Plant/Equipment

is there any update on this?
by ConsoleDev
Wed Aug 04, 2021 8:23 am
Forum: General Discussion
Topic: 400 Bad Request - Get Job Info
Replies: 1
Views: 1727

400 Bad Request - Get Job Info

Hi, I am getting: GuzzleHttp\Exception\ClientException: Client error: `GET https://***.simprosuite.com/api/v1.0/companies/2/jobs/***` resulted in a `400 Bad Request` response. The API Call is part of a job and this is causing the job to fail, but when I manually re-try the job it passes, so I know i...
by ConsoleDev
Tue Jul 20, 2021 9:20 am
Forum: General Discussion
Topic: Getting customer Info - API Returns 500 Server Error
Replies: 1
Views: 1668

Getting customer Info - API Returns 500 Server Error

Hello, I am getting a 500 server error when requesting a certain customer from the API. https://****.simprosuite.com/api/v1.0/companies/2/customers/companies/477?Authorization=Bearer **** This is the endpoint we are calling, user ID 477 does not work, but others do. Please PM for details. Regards