Hi everyone, As we have been running the rate limiting in the sandboxes for a while now and reached out to multiple customers and 3rd parties alike directly, we are now going to enforce the rate limiting on all production public cloud environments from the 1st of February. The limits are documented ...

API rate limiting has been enabled on the sandbox environments now for testing purposes. There is still no firm date on public production environments being rate limited.

We have now turned on API rate limiting on the API sandbox environments for partners to test their integrations. Please let us know if you have any further questions.

Hi Simon and Michelle, Good questions, happy to provide more info. Our plan is to enable it for the sandbox builds first, but no firm date has been set. We'll communicate when that is sured up, it is likely to be in the next couple of months. Regarding the IP address, as mentioned in the announcemen...

Hi all, In order to ensure the continued reliability and availability of the simPRO platform, we will shortly be introducing API Rate Limiting to our service. The details of these limits can be found here https://developer.simprogroup.com/apidoc/?page=ed8457e003ba0f6197756eca5a61fde9 Why are we doin...

Hi Pranav, The old simPRO version 10 on-site servers are no longer supported, we only support our current cloud based SaaS product. It is possible your old system could be upgraded to the current version running on our own managed infrastructure. Call you local simPRO team to discuss the options aro...

Hi Tom, can you please DM me with some more details? I don't believe we are blocking the requests, but send me the source IP, an exact time you've made a most recent request and we'll investigate on our side.

Hi, The basic response back was that you can't use the customer portal login details stored within simPRO for authentication against the API. If you want to make an external customer portal, it would be advisable to handle all the security, access, permissions etc within the external portal, and con...

Hi Nel, I'll be in touch with you directly.

Rob

Hi, I'd recommend three things for you, firstly take a look at the simPRO Learning Toolbox, https://learning.simprogroup.com this is a great resource that has lots of online training available and can take you through a lot of the functionality. Secondly, the helpguide is also very useful for findin...