Search found 22 matches

by davetar
Thu Apr 18, 2024 3:01 am
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Update Delays topped out at 80 mins at 11:16. By 12:17 delays had been cut to 70 mins, and 60 mins by 12:34. Then it began to go the wrong way - at 13:00 delays are now 72mins So at about 11:34 something happened on a build/builds to generate lots of webhooks in a very short amount of time. All of t...
by davetar
Thu Apr 18, 2024 12:35 am
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Hello Sindre More feedback - at 9:31 the delays started again - over the last hour we have received 5 mins worth of webhooks- the current delay has grown to 54 mins over 60 mins. This suggests that some process in simPRO generated an hours worth of webhook send capacity. Probably more as the delays ...
by davetar
Wed Apr 17, 2024 10:31 pm
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Sindre

8:30 - we are back on time - no delays!
by davetar
Wed Apr 17, 2024 10:02 pm
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Good morning Sindre I thought this may help with your monitoring. Today the delays started at 7:41am East Coast Australia time - within 15 minutes we are already 6 minutes behind and rising. Yesterday delays peaked at over 2 hours. Even at 2am we had 6 minute delays. The day before delays peaked at ...
by davetar
Wed Apr 17, 2024 12:46 am
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Hello Sindre, Thanks for getting back to us. It was the same yesterday - delays have now climbed to 58 minutes as I write. This problem has been occurring for quite some time, do you have an idea when it may be resolved for good, i.e. when you may add more capacity? Also - I am glad you are monitori...
by davetar
Tue Apr 16, 2024 11:57 pm
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

There are lots of other threads on this issue here is one https://apiforum.simprogroup.com/viewtopic.php?f=2&t=2459 This one https://apiforum.simprogroup.com/viewtopic.php?f=2&t=2386 This one https://apiforum.simprogroup.com/viewtopic.php?f=2&t=2334 Others you can find too It's not a new...
by davetar
Tue Apr 16, 2024 11:20 pm
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

I think we would all like some transparency. Also - might be nice to be told about issues as they arise, rather than us having to inform simPRO. Current delay 21.75 mins.
by davetar
Tue Apr 16, 2024 9:57 pm
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Delay got down to 30 seconds 15 minutes ago - but immediately began to climb again - back to 11 mins already. I have asked about this before - several times over the last 12 months or so - but have never had a satisfactory answer -I was led to believe it was a matter of volume - sometimes there were...
by davetar
Tue Apr 16, 2024 10:56 am
Forum: General Discussion
Topic: Simpro Webhook triggers - seem to get stuck at certain times
Replies: 17
Views: 521

Re: Simpro Webhook triggers - seem to get stuck at certain times

Delay between webhook trigger and it being sent is currently sitting at 207 mins. The delay has been growing and growing for the last 9 hours or so. We often get delays of 5 to 15 mins and sometimes an hour but the system eventually catches up - usually before close of business. But not today - the ...
by davetar
Fri Apr 12, 2024 2:36 am
Forum: General Discussion
Topic: API - Returned Status 500
Replies: 6
Views: 332

Re: API - Returned Status 500

No news, but it seems to be working at the moment. For the last hour or so.

Hoping to hear what happened and whether it is likely to happen again - Sindre?