This problem started at about 4:15 AEST. So over 4 hours ago. We try three types of downloads and 2 types of uploads, and use Webhooks to initiate the downloads. Webhooks are working correctly - and responding them works most of the time (maybe 1 in 100 result in a 503 error). Once the webhook has b...

For us this has been happening to some buildnames since Sunday/Monday. I reported in on Monday evening. I have sent a few emails to the simproapiteam since then, but have not had a response.

Hoping this one will have more luck - as there are now 2 people reporting the issue

The status 500 problem accessing Schedule via API has no3 spread to 3 more of my clients. Each can upload jobs back to simPRO, but they can no longer download jobs as the Schedule is blocked. These 3 worked yesterday, but this morning all are experiencing identical errors. This proves it is not a se...

The status 500 problem accessing Schedule via API has not spread to 2 more of my clients. Each can upload jobs back to simPRO, but they can no longer download jobs as the Schedule is blocked. This proves it is not a security config issue for the client - but something changing on the simPRO side Can...

For one of my clients - when processing webhooks we are getting this error SimproAPIException: GET on 'https://[company name].simprosuite.com/api/v1.0/companies/schedules/?Type=job&pagesize=250&Reference=215101-%25' returned status 500. Could not process your request. Please contact support ...

This problem is still happening. We are unable to process webhooks without the Secret being included in the header. This continues to affect thousands or webhooks an hour.

Can someone let me know what is going on and if the problem is being addressed?

Thank you

UserError: (u"simPRO webhook call 'job' rejected. Security hash mismatch. simPRO signature: 'None'. FRN signature '3cb24a1ad3d3b4796986576f17d8xxxxxxxxxxxx'. Webhook secret: 'a16f8f30928f4546bcc1c2bxxxxxxxxxx'.", None) Problem began at 14:50 for one connecting customer and now since 16:13 ...

Update Delays topped out at 80 mins at 11:16. By 12:17 delays had been cut to 70 mins, and 60 mins by 12:34. Then it began to go the wrong way - at 13:00 delays are now 72mins So at about 11:34 something happened on a build/builds to generate lots of webhooks in a very short amount of time. All of t...

Hello Sindre More feedback - at 9:31 the delays started again - over the last hour we have received 5 mins worth of webhooks- the current delay has grown to 54 mins over 60 mins. This suggests that some process in simPRO generated an hours worth of webhook send capacity. Probably more as the delays ...

Sindre

8:30 - we are back on time - no delays!