Hi Team, We are currently exporting timesheet notes to the Schedule Notes field via the Schedules API endpoint. However, the customer has advised that this is not very useful for invoicing purposes. Instead, they would prefer the notes to be mapped to either: Technician Notes Work Completed We revie...

Hi Team,
Could you please confirm if there is any updated API documentation available for handling night shifts ?

Dear Team, We are facing an issue with the recent behavior of the Schedule API for night-shift entries that cross midnight. Earlier, schedules were created day-wise, but now the system is merging both days into a single entry. Due to this change, we are unable to update or delete schedules correctly...

Hi Team,

We are currently receiving 503 – Service Unavailable errors as JSON responses for certain API calls related to four specific simPRO clients.

Request you to please investigate this issue at the earliest.

For reference adding the attachment

Hi Team,

I’ve shared the exact endpoint and response body privately.
Kindly get back to us as soon as possible.

Thank you

Hi Team,

We're getting 503 Service Unavailable error as a JSON Response for the below API calls for my clients. Please ping me for Client details. API Response as below.

https://XXX.simprosuite.com/api/v1.0/companies

Hi Team, As per the suggested workaround, we tried replacing 00:00 with 00:01. However, this did not resolve the issue. We still received the following error: Message "StartTime minute must be one of '00', '15', '30', '45'" Request { "Notes": "", "IsLocked": f...

Description: One of our Simpro clients is experiencing an issue when creating a new Job Cost Center Schedule. The error occurs specifically when the shift component starts at midnight ("StartTime": "00:00") and getting response as null. API Detail: POST request:https://xxxxxxxx.s...

Hi Team,

When I enquired the same in helpdesk chat support, they redirected me to post the issue here. Please do a follow-up and let me know who will handle the issue?

Regards,
Sathish Kumar.R

Hi Team,

I raised a ticket in helpdesk, please have a look into it.

Simpro Software Case # 992576: API getting timeout errors (504 / 502 gateway timeout)

Regards,
Sathish Kumar.R